Docs / Team & Access / Session and Auth Issues for Team Users

Session and Auth Issues for Team Users

Published · Last updated: May 2026 · 3 min read

Who this is for

Team members who are having trouble logging in, staying logged in, or getting authentication errors despite having valid credentials.

What you will complete

Diagnose and resolve login failures, session expiry issues, and SSO-related problems.

Login methods supported

CloudAIPilot supports three login methods:

  • Email and password — sign in with your registered email and password
  • Google SSO — sign in with a Google account
  • GitHub SSO — sign in with a GitHub account

If you signed up with one method, you must continue to use that method. You cannot mix and match (for example, if you signed up with Google, logging in with email/password will fail even if the email address matches).

Common problem 1: "My password is not working"

Steps to fix:

  1. Go to the login page and click Forgot Password.
  2. Enter your email address.
  3. Check your inbox for a password reset email (also check spam/junk).
  4. Click the reset link — it expires after 24 hours.
  5. Set a new password and log in.

If you do not receive the reset email within 5 minutes:

  • Check that you are entering the exact email address your account is registered under.
  • Check your spam folder.
  • Contact support if the email still does not arrive.

Common problem 2: "I used Google/GitHub to sign up but cannot log in now"

Cause: The SSO provider (Google or GitHub) may have changed your email, revoked the OAuth token, or you may be logged into a different Google/GitHub account.

Fix:

  1. On the login page, click the appropriate SSO button (Sign in with Google / Sign in with GitHub).
  2. Make sure you are selecting the same Google/GitHub account you used when signing up.
  3. If you changed your Google or GitHub email, email support@cloudaipilot.com to update your account email.

Common problem 3: "I keep getting logged out"

Cause: Sessions have a maximum duration for security. After a period of inactivity or after the session token expires, you are logged out automatically.

Fix: This is expected behavior. Log in again. If sessions are expiring much faster than expected (within minutes), try:

  1. Clearing browser cookies for the CloudAIPilot domain.
  2. Disabling browser extensions that may clear cookies aggressively.
  3. Checking if your browser is set to clear cookies on close.

Common problem 4: "I see 'Invalid session' or 'Unauthorized' errors"

Cause: Your session token may have expired or become invalid (e.g., you logged in from a different device and the old session was invalidated).

Fix:

  1. Log out completely using the profile menu in the top right.
  2. Clear browser cookies for the CloudAIPilot domain.
  3. Log in again fresh.

Common problem 5: "I accepted the invite and created an account, but I cannot see my organization"

Cause: You may have created a second, separate organization account instead of accepting the invite link to join the existing organization.

Fix:

  1. Check the email address associated with your account — it should match the invite email.
  2. Contact the Owner and ask them to check if your email appears in Settings → Team Members as Active or Pending.
  3. If you created a new org by mistake: log out, open the original invite email link again, and follow the "Join existing organization" flow.

What success looks like

  • Logging in with the correct method (email, Google, or GitHub) succeeds.
  • After logging in, the dashboard loads with the correct organization and your role's permitted features visible.
  • Session persists across normal browser use without unexpected logouts.

Related articles