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How to Report an Issue

Published · Last updated: June 2026 · 3 min read

Before Contacting Support: Self-Diagnosis Steps

Most issues in CloudAIPilot leave clear signals in the Activity Center or server logs. Check these first — they often point directly to the cause and save time.

Step 1: Check the Activity Center

The Activity Center (bell icon in the top navigation) shows all background operations and their status. If an operation failed:

  1. Open the Activity Center.
  2. Find the failed operation — it will show a red Failed status.
  3. Click to expand it. Each step shows a status: completed, failed, or skipped.
  4. Look at the step that failed for an error message or log output. Copy this — it is the most useful piece of information to share with support.

Step 2: Check the Server Logs

For server-level issues:

  1. Navigate to the affected Server.
  2. Open the Logs tab.
  3. Look for error messages such as No space left on device, Out of memory, or permission errors.

Contacting CloudAIPilot Support

There is no in-dashboard "Report Issue" button. To contact support, reach out through the CloudAIPilot website at cloudaipilot.com.

When you report an issue, include the following to help the support team investigate quickly:

  • Server ID and Site or App ID — visible in the browser URL when you are on the relevant page (e.g., /servers/srv_abc123).
  • Activity Center log output — copy the error text from the failed step.
  • When the issue occurred — the approximate date and time (including your timezone).
  • What you were trying to do — a plain description of the action that failed.

How Support Sessions Work

CloudAIPilot support sessions are initiated by the CloudAIPilot team, not by users. You do not grant or enable support access yourself — there is no toggle or button in the dashboard for this.

When a support session is active for your organisation, a banner will appear at the top of the dashboard:

"CloudAIPilot support is currently inspecting your organisation."

This banner is your notification that a support session is in progress. The session is time-limited and is only opened when the support team needs to investigate an issue on your behalf.

What Not to Share

CloudAIPilot support will never ask you to share:

  • Your account password
  • SSH private keys
  • Database passwords or connection strings
  • Cloud provider API keys or secrets

Do not share these through any support channel.

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